Service Advisor

2 days ago


Letchworth, Hertfordshire, United Kingdom Jago Consultants Full time
Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our aftersales team. As the first point of contact for service customers, you will play a crucial role in delivering exceptional customer satisfaction.

Your key responsibilities will include:

Key Responsibilities:
  1. Meet and greet customers in a polite and courteous manner, both in person and on the phone.
  2. Arrange for customers' vehicles to be booked in for work to be completed.
  3. Have a clear understanding of the customer's needs, correctly interpreting instructions to complete job cards/repair orders.
  4. Inspect vehicles with customers beforehand, then again after work has been completed.
  5. Assist with planning the forward capacity of the workshop, liaising with relevant departments.
  6. Monitor work to ensure it is completed by the required times.
  7. Keep customers updated on the progress of their vehicles and works to be carried out.
  8. Seek, record, and communicate authority for any extra work required.
  9. Cost work and raise invoices, taking payments for work carried out.
  10. Promote and sell service plans.

Requirements:

Requirements:
  1. A full UK driving licence is essential.
  2. Experience of working within a service department is preferred, but candidates with a strong customer service background will be considered.
  3. Outstanding communication skills, both in-person and on the telephone.
  4. Previous experience with DMS systems, e.g., Kerridge, would be an advantage.
  5. Commitment to providing the highest quality of service to customers.
  6. A self-starter who can work under their own initiative, multi-task, and achieve deadlines through exceptional time management.
  7. A high level of accuracy with excellent attention to detail.
  8. Strong organisational skills and the ability to follow processes.

We offer a competitive salary and opportunities for career development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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