Service Advisor
2 days ago
We are seeking a skilled Service Advisor to join our aftersales team. As the first point of contact for service customers, you will play a crucial role in delivering exceptional customer satisfaction.
Your key responsibilities will include:
Key Responsibilities:- Meet and greet customers in a polite and courteous manner, both in person and on the phone.
- Arrange for customers' vehicles to be booked in for work to be completed.
- Have a clear understanding of the customer's needs, correctly interpreting instructions to complete job cards/repair orders.
- Inspect vehicles with customers beforehand, then again after work has been completed.
- Assist with planning the forward capacity of the workshop, liaising with relevant departments.
- Monitor work to ensure it is completed by the required times.
- Keep customers updated on the progress of their vehicles and works to be carried out.
- Seek, record, and communicate authority for any extra work required.
- Cost work and raise invoices, taking payments for work carried out.
- Promote and sell service plans.
Requirements:
Requirements:- A full UK driving licence is essential.
- Experience of working within a service department is preferred, but candidates with a strong customer service background will be considered.
- Outstanding communication skills, both in-person and on the telephone.
- Previous experience with DMS systems, e.g., Kerridge, would be an advantage.
- Commitment to providing the highest quality of service to customers.
- A self-starter who can work under their own initiative, multi-task, and achieve deadlines through exceptional time management.
- A high level of accuracy with excellent attention to detail.
- Strong organisational skills and the ability to follow processes.
We offer a competitive salary and opportunities for career development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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