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Service Advisor
2 months ago
We are seeking a highly skilled Service Advisor to join our fast-paced and busy aftersales teams at Jago Consultants. As a Service Advisor, you will be the first point of contact for all service customers, managing their customer journey from start to conclusion.
As such, the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you do, building relationships and loyalty so customers come back time and time again.
Key Responsibilities:
- Meet and greet our customers in a polite and courteous manner both in person and over the phone.
- Arrange for customers' vehicles to be booked in for work to be completed.
- Have a clear understanding of the customer's needs, correctly interpreting the instructions to complete job cards/repair orders.
- Inspect vehicles with the customers beforehand, then again after work has been completed.
- Assist with planning the forward capacity of the workshop, liaising with all relevant departments.
- Monitor all work to ensure that it is completed by the times required.
- Ensure our customers are kept fully updated with the progress of their vehicles and works to be carried out.
- To seek, record, and communicate authority for any extra work required.
- Cost the work and raise invoices, and take payments for work carried out.
- Promote and sell service plans.
Requirements:
- A full UK driving licence is essential.
- Experience of working within a service department is preferred; however, candidates with a strong customer service background will be considered. Full training will be provided.
- Outstanding communication skills, both in-person and over the phone.
- Previous experience with DMS systems, e.g., Kerridge, would be an advantage.
- Be committed to providing the highest quality of service to customers.
- A self-starter who is able to work under their own initiative, multi-task, and achieve deadlines through exceptional time management.
- High level of accuracy with excellent attention to detail.
- Strong organisational skills and the ability to follow processes.
