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Optical Express Advisor

2 months ago

St Albans, Hertfordshire, United Kingdom Optical Express Group Full time
Job Title – Patient Advisor

Location – St Albans

Hours – Full time, 40 hours per week

Salary – £24,000, bonus & benefits, full training will be given

At Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're committed to a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. As a Patient Advisor, you'll play a vital role in making our patients feel comfortable and relaxed, providing a 5-star service.

Your day-to-day responsibilities will include:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training provided)
  • Confidently relaying patient information to the optometrist for a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options for each patient
  • Scheduling consultations and surgeries with our optometrists and surgeons

The successful candidate will be:

  • Driven and passionate with a willingness to succeed
  • Have excellent written and verbal communication skills
  • Be able to demonstrate strong negotiation skills
  • Self-motivated to work with and without supervision
  • Possess strong organisational skills
  • Be commercially aware while providing world-class customer service

If you believe you have the right skills and attributes for this role, we'd love to hear from you.