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Scheme Coordinator

2 months ago

Newbury, West Berkshire, United Kingdom Stonewater Full time

Permanent, Part-Time Opportunity

Mulberry Court, a retirement living scheme in Newbury, is seeking a dedicated professional to join our team as a Scheme Coordinator / Wellbeing & Community Connector.

As a key member of our team, you will assist the Delivery Manager in the day-to-day operational management of the independent living scheme, providing an on-site housing management service that supports residents to lead independent lives in a safe environment.

Your key responsibilities will include:

  • Carrying out wellbeing checks and responding to emerging changes in circumstances
  • Identifying and managing risk, including safeguarding, and taking accountability for ensuring appropriate actions are taken and controls are in place
  • Engaging with older people and their families to identify issues and support them in progressing their concerns
  • Developing relationships with partner agencies to provide wellbeing opportunities and support customers in accessing a programme of wellbeing and social initiatives
  • Routinely carrying out health and safety, fire safety, and warden call system checks to ensure compliance and high service standards

The ideal candidate will have experience working in a housing environment or recent frontline customer service experience, with good IT skills and a willingness to learn our in-house systems. You will be a motivated and committed self-starter with strong organisational skills, a passion for delivering innovative services, and the ability to work collaboratively and communicate effectively with customers, colleagues, and contractors.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.