Scheme Coordinator

2 weeks ago


Newbury, West Berkshire, United Kingdom Stonewater Full time
Job Title: Scheme Coordinator

We are seeking a skilled and dedicated Scheme Coordinator to join our team at Stonewater. As a Scheme Coordinator, you will play a vital role in the day-to-day operational management of our independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

Key Responsibilities:
  • Carry out well-being checks and respond to emerging changes in circumstances, identifying and managing risk, including safeguarding, and taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
  • Engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them.
  • Develop relationships with partner agencies that provide well-being opportunities, supporting customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers, such as improved well-being, reduction in loneliness, and dementia awareness.
  • Routinely carry out health & safety, fire safety, and warden call system checks, ensuring both compliance and achievement of consistently high service standards.
Requirements:
  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems.
  • Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
  • A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies, etc.
What We Offer:

Stonewater is a leading housing provider, managing around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation, with an ambitious house-building programme. We are committed to providing quality homes and services for people whose needs are not met by the open market. We are a Disability Confident employer and support equality of opportunities, dedicated to being a diverse, inclusive, and supportive workplace.


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