Customer Support Specialist

18 hours ago


StratforduponAvon, Warwickshire, United Kingdom Duval Associates Ltd Full time
Job Description

Job Title: Graduate Customer Support Advisor

Company: Duval Associates Ltd

Job Type: Full-time

Location: Remote

About Us:

Duval Associates Ltd is a dynamic and growing company that values innovation and customer satisfaction. We are seeking a highly motivated and customer-focused individual to join our support team as a Graduate Customer Support Advisor.

Job Summary:

We are looking for a talented and enthusiastic individual to provide top-notch customer service to our clients. As a Graduate Customer Support Advisor, you will be responsible for addressing customer inquiries, resolving issues, and providing excellent support through various communication channels.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers through phone, email, chat, or in-person interactions.
  • Issue Resolution: Identify and resolve customer issues promptly, escalating complex cases to senior team members as needed.
  • Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and comprehensive information to customers.
  • Feedback and Insights: Gather customer feedback and insights to help improve our products, services, and overall customer experience.
  • Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Technology, to ensure customer needs are met and issues are resolved efficiently.
  • Training and Development: Participate in training sessions to improve product knowledge, customer service skills, and compliance with company policies.
  • Performance Metrics: Meet or exceed performance metrics related to customer satisfaction, call handling time, response time, and resolution rates.

Requirements:

  • Excellent Communication Skills: Ability to articulate information clearly and effectively over the phone and in writing.
  • Technical Knowledge: Understanding of technical information and ability to relay that to end users confidently.
  • Problem-Solving Skills: Ability to think quickly and analytically, making decisions based on the information available in real-time.
  • Time Management: Effective time management, prioritizing tasks appropriately while handling multiple inquiries and issues simultaneously.
  • Flexibility: Willingness to adapt to changes and flexible work arrangements.

What We Offer:

Duval Associates Ltd offers a competitive salary, superb benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing excellent support, we encourage you to apply for this exciting opportunity.


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