Customer Support Specialist
18 hours ago
Job Title: Graduate Customer Support Advisor
Company: Duval Associates Ltd
Job Type: Full-time
Location: Remote
About Us:
Duval Associates Ltd is a dynamic and growing company that values innovation and customer satisfaction. We are seeking a highly motivated and customer-focused individual to join our support team as a Graduate Customer Support Advisor.
Job Summary:
We are looking for a talented and enthusiastic individual to provide top-notch customer service to our clients. As a Graduate Customer Support Advisor, you will be responsible for addressing customer inquiries, resolving issues, and providing excellent support through various communication channels.
Key Responsibilities:
- Customer Support: Provide timely and effective support to customers through phone, email, chat, or in-person interactions.
- Issue Resolution: Identify and resolve customer issues promptly, escalating complex cases to senior team members as needed.
- Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and comprehensive information to customers.
- Feedback and Insights: Gather customer feedback and insights to help improve our products, services, and overall customer experience.
- Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Technology, to ensure customer needs are met and issues are resolved efficiently.
- Training and Development: Participate in training sessions to improve product knowledge, customer service skills, and compliance with company policies.
- Performance Metrics: Meet or exceed performance metrics related to customer satisfaction, call handling time, response time, and resolution rates.
Requirements:
- Excellent Communication Skills: Ability to articulate information clearly and effectively over the phone and in writing.
- Technical Knowledge: Understanding of technical information and ability to relay that to end users confidently.
- Problem-Solving Skills: Ability to think quickly and analytically, making decisions based on the information available in real-time.
- Time Management: Effective time management, prioritizing tasks appropriately while handling multiple inquiries and issues simultaneously.
- Flexibility: Willingness to adapt to changes and flexible work arrangements.
What We Offer:
Duval Associates Ltd offers a competitive salary, superb benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing excellent support, we encourage you to apply for this exciting opportunity.
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