Network Operations Specialist

3 weeks ago

London, Greater London, United Kingdom Cabinet Office Full time

Job Overview

The Prime Minister's Office plays a crucial role in facilitating the Prime Minister's ability to achieve the Government's overarching objectives and to convey its policies to Parliament, the public, and international stakeholders. The diverse teams at No10 leverage expertise from various sectors to provide exceptional service while fostering a positive workplace culture.

Position Summary

We are seeking a Network Operations Engineer to join our dynamic and fast-paced technical Service Delivery team within the heart of UK Government operations.

This role offers engaging and varied responsibilities, ensuring that each day presents new challenges. You will be part of a supportive and inclusive environment, collaborating with a diverse ICT team composed of professionals from various technical and business backgrounds.

Your insights will be valued, and you will have the opportunity to influence the future direction of network architecture for No10's IT and Telecoms services. Relevant training opportunities will be available, along with technical and business support from experienced colleagues.

This position reports to the Head of ICT Service Delivery, where you will lead and collaborate with your team on the design, development, and maintenance of both internal and external network infrastructure and services.

Key Responsibilities:

  • Oversee and maintain network infrastructure components, including switches, routers, firewalls, and load balancers.
  • Monitor network performance to ensure system capacity, availability, and reliability.
  • Address network incidents, perform failover operations, and manage fault resolutions, collaborating with third parties as necessary.
  • Implement best practices and procedures to maintain system security, including testing.
  • Design, procure, implement, and document both current and new solutions to enhance the resilience of the existing environment.
  • Assist the Head of ICT Service Delivery in developing network strategies and delivering projects that meet business requirements on time and within budget.

Daily Activities May Include:

  • Investigating and resolving service faults, implementing preventative measures, and advising on solutions.
  • Conducting network maintenance and system tasks, such as upgrades.
  • Ensuring network rooms are secure and properly utilized, collaborating with the team, Facilities Management, and Security.
  • Supporting, maintaining, and administering firewalls.
  • Acting as the primary contact for network infrastructure support requests.
  • Managing the procurement and oversight of services and equipment.
  • Mentoring and guiding less experienced team members to enhance their skills.
  • Staying updated on new practices and technological innovations.
  • Proposing recommendations to improve system performance, security, and reliability.
  • Participating in the on-call support rota for the full team.
  • Engaging in various ad hoc technical, commercial, and business activities as required.

Important Considerations:

To maintain our services around the clock, there will be a requirement for out-of-hours work, which is primarily planned but may occasionally be unplanned. Participation in an on-call rota is expected, covering weekday evenings, nights, weekends, and public holidays.

Occasional travel to remote sites may be necessary, including potential overnight stays based on business needs.

Person Specification

Essential Experience and Skills:

  • Demonstrated technical experience in server and network administration within medium to large enterprise environments.
  • Comprehensive knowledge of LAN/WAN/VLAN, TCP/IP, UDP, networking infrastructure, and firewalls.
  • Strong understanding of communication and routing protocols.
  • Experience in network design and installation.
  • Solid knowledge of industry best practices related to IT infrastructure and security.
  • Hands-on experience with network devices (routers, switches, firewalls, load balancers).
  • Firewall configuration and support experience, including traffic flow, dynamic routing, and log analysis.
  • Proficiency in network and hardware troubleshooting, root cause analysis, and resolution.
  • Excellent written and verbal communication skills, capable of conveying complex technology concepts to non-technical stakeholders.
  • Strong problem-solving abilities, making informed risk-based decisions on high-profile and complex issues promptly.
  • Relevant certifications such as CCNP or JNCIS-SP/JNCIP-SP or equivalent.

Desirable Experience and Skills:

  • Recognized higher education in an IT-related field.
  • Network Security qualifications.
  • Familiarity with legislation related to Government/Public Sector IT.
  • First-line support experience for Windows and Mac devices, iPhones, Microsoft Office 365, and printing services.

Please ensure to include any relevant qualifications on your CV.

Additional Information:

A minimum of 60% of your working time should be spent at your principal workplace, although attendance at other locations for official business will also count towards this requirement.

Licences:

- Driving Licence

Qualifications:

CCNP or JNCIS-SP/JNCIP-SP certifications or equivalent.

Behaviours:

We will assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace

Technical Skills:

We will assess you against these technical skills during the selection process:

  • Network technical questions

Benefits:

In addition to a salary of £44,500, the Cabinet Office contributes £12,015 towards your membership in the Civil Service Defined Benefit Pension scheme.

  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture that promotes inclusion and diversity.
  • An attractive pension scheme with benefits for dependants and average employer contributions of 27%.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

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