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Claims Investigation Officer

2 months ago

Mountain Ash, United Kingdom Cwm Taf Morgannwg University Health Board Full time
Job Summary

The postholder will be responsible for managing their cases and supporting the Legal Services Manager in the provision and planning of safe, high-quality healthcare to patients across all areas of Cwm Taf Morgannwg University Health Board, inclusive of independent contractor services. This will involve the case management of Claims, Inquests, and Redress aspects of Concerns, as well as contributing to the safety of staff and visitors through the effective management of Claims, Redress, and Inquests.

Main Responsibilities
  • Support the Team Manager - Claims in the planning and execution of effective systems and processes for managing Clinical Negligence, Personal Injury Claims, Inquests, and Redress matters under the Putting Things Right regulations.
  • Ensure compliance with Health Board policies and the Civil Procedure Rules to minimize financial impact and reduce clinical and financial risks.
  • Manage their own caseload, often handling complex claims, conducting thorough investigations on Redress matters, and managing inquests from start to finish.
  • Deputise for the Claims Manager when necessary, identifying and addressing related organisational risks.
  • Allocate work to junior team members, provide expert legal advice on medico-legal issues, and ensure lessons learned from claims and Redress are communicated and acted upon by senior staff.
About Us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn, and improve.
  • We treat everyone with respect.
  • We all work together as one team.

We are a proud local employer, with around 80% of our 15,000 workforce living within our region, making our staff not only our lifeblood but also an integral part of the diverse communities we serve.