Customer Service Manager
5 days ago
We are seeking a highly skilled Customer Service Manager to join our team at CSS Contracts Support Services Ltd. The successful candidate will be responsible for managing and developing customer relationships, planning and hosting customer visits, and ensuring compliance with GMP, BRC, and HACCP standards.
Key Responsibilities- Manage and develop customer relationships to drive business growth and customer satisfaction
- Plan and host customer visits to site, ensuring a positive experience and effective communication
- Conduct site audits at both Kings Lynn and Boston sites to ensure compliance with industry standards
- Communicate new product launches to site operational teams, promoting a culture of food safety and quality
- Complete and submit customer KPI reports on time, providing valuable insights for business improvement
The ideal candidate will have a strong knowledge of GMP, BRC, and HACCP standards, as well as excellent communication and interpersonal skills. A driving licence is essential for regular site visits.
What We OfferA competitive salary and excellent benefit package, reflecting our commitment to attracting and retaining top talent.
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