Customer Service Representative
3 weeks ago
### Job Title: Customer Service Advisor
### Job Description
At Connells Group HQ, we're seeking a skilled Customer Service Advisor to join our dynamic team. As a key member of our contact centre, you'll play a vital role in delivering exceptional customer experiences.
### Key Responsibilities
* Provide top-notch customer service, addressing inquiries and resolving issues promptly and professionally
* Utilize your communication skills to book appointments for our estate agency branches and interact with customers and branches over the phone
* Demonstrate empathy, patience, and professionalism in all customer interactions, ensuring a positive experience while adhering to company policies and guidelines
### Why Work with Us?
* Enjoy a generous incentives package, including team nights out and quarterly awards
* Take advantage of industry-leading training and development opportunities
* Benefit from clear career progression paths and a supportive team environment
* Enjoy a range of employee benefits, including free on-site parking and uncapped commission
### Requirements
* Excellent verbal and written communication skills
* Strong interpersonal skills and ability to work well in a team
* Basic computer proficiency and familiarity with office software applications
* Customer-focused mindset with a genuine desire to assist others
* Ability to work in a fast-paced environment
* Self-motivated, confident, and approachable
* Willingness to learn and adapt to new processes and technologies
### About Us
Connells Group is the largest and most successful estate agency and property services provider in the UK, with a network of over 1,250 branches. We're committed to providing exceptional customer experiences and opportunities for our employees to grow and develop.
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