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Dining Room Operations Manager

2 months ago

Scarborough, North Yorkshire, United Kingdom Daish's Holidays Full time
About the Role

We are seeking a highly skilled and experienced Dining Room Manager to join our team at Daish's Holidays. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our dining rooms.

Key Responsibilities
  • Coordinate daily front and back of house restaurant operations to ensure seamless service delivery
  • Deliver superior service and maximise customer satisfaction through effective communication and problem-solving skills
  • Respond efficiently and accurately to any guest dissatisfaction, ensuring prompt resolution and maintaining a positive reputation
  • Organise and supervise staffing for twice daily meal times, ensuring adequate coverage and effective team management
  • Mentor new waiting staff in operational procedures, promoting a culture of excellence and consistency
  • Greet and serve guests with food and drinks as required, maintaining a warm and welcoming atmosphere
  • Take customers' orders and pass them to kitchen staff or bar assistants, ensuring accurate and timely service
  • Work collaboratively with other staff in the dining room, effectively communicating with kitchen staff to ensure seamless service delivery
  • Utilise active listening and effective communication skills to build strong relationships with guests and colleagues alike
About Us

Daish's Holidays is a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. We pride ourselves on providing exceptional customer service, clean and comfortable accommodation, good food, great entertainment, and friendly service. Our core values are at the heart of everything we do, and we are committed to delivering an unforgettable experience for our guests.

We are proud to have won numerous awards for customer service excellence, including six Tripadvisor Travellers' Choice Awards for 2023. We have also been nominated for the 2023 British Travel Awards for Best Company for UK Coach/Touring Holidays. Join our team and be part of a dynamic and growing organisation that values its employees and strives to provide a healthy work-life balance.