Help Desk Technician
1 week ago
Prestigious Opportunity for IT Support Specialist
Hays Specialist Recruitment Limited is seeking a skilled IT Support Specialist to join our team in a prestigious opportunity within a worldwide technology function. As a key member of our IT team, you will be responsible for providing technical support to end-users, addressing hardware and software issues, and contributing to the overall efficiency of our IT operations.
- Key Responsibilities:
- Provide first-line technical support to end-users, addressing hardware and software issues through our in-house ServiceDesk application.
- Maintain and update IT documentation, including inventory of hardware and software assets.
- Perform regular backups and ensure data integrity.
- Assist in monitoring and troubleshooting system and network issues.
- Install, configure, and maintain software applications used by the company.
- Stay informed about emerging cybersecurity threats and recommend protective measures.
- Administer and maintain the company's ERP systems (SyteLine and Cloudsuite).
Requirements:
- Previous experience in IT support and administration.
- Familiarity with Microsoft Office 365 administration.
- Knowledge of network infrastructure and protocols.
- Familiarity with virtualisation technologies (Hyper-V preferred).
- Understanding of ITIL practices and principles.
- Strong troubleshooting and problem-solving skills.
What We Offer:
In return for your expertise, you will be rewarded with professional development, training, and a flexible hybrid working environment.
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