Help Desk Technician

1 week ago


Lancaster, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full time

Prestigious Opportunity for IT Support Specialist

Hays Specialist Recruitment Limited is seeking a skilled IT Support Specialist to join our team in a prestigious opportunity within a worldwide technology function. As a key member of our IT team, you will be responsible for providing technical support to end-users, addressing hardware and software issues, and contributing to the overall efficiency of our IT operations.

  • Key Responsibilities:
  • Provide first-line technical support to end-users, addressing hardware and software issues through our in-house ServiceDesk application.
  • Maintain and update IT documentation, including inventory of hardware and software assets.
  • Perform regular backups and ensure data integrity.
  • Assist in monitoring and troubleshooting system and network issues.
  • Install, configure, and maintain software applications used by the company.
  • Stay informed about emerging cybersecurity threats and recommend protective measures.
  • Administer and maintain the company's ERP systems (SyteLine and Cloudsuite).

Requirements:

  • Previous experience in IT support and administration.
  • Familiarity with Microsoft Office 365 administration.
  • Knowledge of network infrastructure and protocols.
  • Familiarity with virtualisation technologies (Hyper-V preferred).
  • Understanding of ITIL practices and principles.
  • Strong troubleshooting and problem-solving skills.

What We Offer:

In return for your expertise, you will be rewarded with professional development, training, and a flexible hybrid working environment.



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