Helpdesk Administrator

Help Desk Support

**Lancaster or remote**

**Salary up to £21.5K**

We are looking for a Help desk Support person to join our fabulous Lancaster client to ensure their customers have a fantastic experience when joining the company as a new customer and help to resolve any problems they may have. This is the perfect role for an IT graduate or a person who has experience with systems and is a technical thinker.

**In this Helpdesk and customer role you will enjoy - Fully flexible working hours, superb benefits package remote or in-house working in beautiful Lancaster and career progression in this growing company.**

**The first 3-6 months will be to be full time working in Lancaster and thereafter this can be a remote or hybrid role.**

**Your job role**:

- Manage the on boarding of clients
- Monitor the helpdesk and client sites
- Lead training sessions
- Resolve software problems
- Support your team and work with your Manager

**Your skills**
- Experience working directly with clients
- A degree in IT would be very useful ( but not necessary)
- Experience working in a helpdesk/IT/ software environment
- Experience providing training to clients ( desirable)
- Good listening skills and problem solving skills

**Benefits package includes;**
- 25 days holiday
- Flexible hours
- Start up environment so an exciting industry
- Workplace pension
- Fab company events and in house training

**Please call Mandy Blackwell on 07967583980 for more information about this new job opportunity as in a Helpdesk environment.**

**If you are comfortable with software and looking for a fabulous new careeropportunity this role would be ideal for you.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£21,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site gym
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Lancaster: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- software/support/IT: 1 year (required)

Work Location: Hybrid remote in Lancaster