Senior IT Manager
1 month ago
Canon is embarking on a transformative journey to become a customer-centric company, offering innovative services and solutions to its communities. As a Senior IT Manager - eCommerce & Content, you will play a pivotal role in delivering complex solutions for integrated software landscapes across the e-Commerce & Content domain.
Key Responsibilities- Design and implement innovative, end-to-end process/IT solutions for the e-Commerce and content management domain, leveraging expertise in business processes and technology capabilities.
- Lead cross-organizational process/IT change programs from concept to successful implementation, including stakeholder management at the management team level and management of external service providers.
- Act as a trusted advisor, providing expert guidance on process/IT matters to middle and senior management across the organization.
- Manage, coach, and lead a team of direct reports, less experienced colleagues, and external partners to deliver excellent solutions and results.
- Ensure operational stability of the eCommerce & Content Management domain.
- Serve as the single point of contact for business stakeholders in eCommerce & Content Management for operations and project escalations.
- Maximize efficiency of the existing team focused on AM activities.
- Ensure effective resource and capacity planning across different IT initiatives.
- Oversee the management of operational budgets, including Service Partner teams and software renewals.
- Bachelor or Master's degree in Computer Science, Computer Engineering, or a related technical field.
- Experience in IT delivery, including eCommerce and/or Content Management, managing large process/IT programs with an excellent track record.
- Experience managing offshore teams.
- Extensive experience in either B2C and/or B2B customer experiences.
- Excellent Project Management skills.
- Exceptional problem-solving and sound decision-making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
- Strong stakeholder and people management skills.
- Be business outcome-driven.
- Be courageous and have conviction.
- Ensure delivery of the outcome.
- Be customer-oriented.
- Innovate by building on skills and experience.
- Be inspirational and motivational.
- Build trust-based relationships.
- Develop and coach others.
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