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Customer Service Representative

1 month ago

Rugby, Warwickshire, United Kingdom Warrens Full time
Customer Service Administrator

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and clients, handling customer returns, and assisting with administrative tasks to support teams across the business.

Key Responsibilities:
  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
  • Handle customer returns and resolve any issues in a fair and efficient manner.
  • Assist with administrative tasks, such as data entry, report preparation, and communication with clients.
  • Work collaboratively with other teams to ensure seamless service delivery and meet business objectives.
  • Develop and maintain strong relationships with customers and clients to ensure their needs are met and exceeded.
Requirements:
  • Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues.
  • Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and other administrative software.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work varied shifts, including evenings and weekends, as required.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career.
  • A dynamic and supportive work environment with a team of experienced professionals.
  • The opportunity to work with a leading organization in the industry and make a real impact on our customers' experiences.