Healthcare Advisor

7 days ago


Ferndown, Dorset, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

About the Role

Dorset HealthCare University NHS Foundation Trust is seeking a skilled and compassionate individual to join our team as a Healthcare Advisor. As a key member of our NHS 111 service, you will be the first point of contact for individuals requiring healthcare advice and assistance.

Key Responsibilities

  • Receive and respond to telephone calls and other contacts from members of the public and healthcare professionals.
  • Provide courteous, efficient, and effective support to patients, handling their queries and concerns in a professional manner.
  • Utilize excellent telephony and IT skills to record information accurately and take appropriate action where required.
  • Maintain the integrity and confidentiality of all patient and Trust information.
  • Participate in audit and quality of service improvement processes.
  • Undertake other reasonable duties as required by the Clinical Hub Manager.

Requirements

  • A good all-round education and a passion for providing excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic IT skills and proficiency in using telephony systems.

What We Offer

  • A supportive and comprehensive training program to ensure your success in the role.
  • A variety of rotas to suit your lifestyle, including full-time and part-time options.
  • The opportunity to make a real difference in the lives of patients and contribute to the delivery of high-quality patient care.

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