Customer Service Advisor

5 months ago


Ferndown, United Kingdom Hendy Group Full time

We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealership in Ferndown.

You do not need automotive experience to be successful in this role - we will train that, but some form of customer services experience would be beneficial.

**The Opportunity**:
As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.

In this role you will be:

- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs.

**The Rewards**:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Market leading base salaries up to £33k dependent on experience, plus bonus and company car contribution from day one.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self-motivated, energetic and enthusiastic.
- A good standard of verbal and numerical reasoning;
- Previous experience in a target driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

**#LI-Onsite



  • Ferndown, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** This role is to provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. Reporting to the Senior Customer Services Advisor this Customer Service Advisor role is to...


  • Ferndown, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealerships in Ferndown. You do not need automotive experience to be successful in this role - we will train that, but...


  • Ferndown, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. **KEY ACTIVITIES** - Prescription Processing - Inbound Customer...

  • Customer Advisor

    6 months ago


    Ferndown, United Kingdom Connect2Dorset Full time

    **Job Title: Customer Advisor** **Location: Ferndown** **Contract Type: Temporary** **Salary: £12.39 per hour** **About Us**: Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits...

  • Customer Service

    6 months ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service Advisor / Onboarding Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information or for onboarding - Giving customers updates - Dealing with all queries Hours 9-5 Mon to Fri. Holiday pay included and small incentives. Overtime...

  • Customer Service

    6 months ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...

  • Customer Service

    5 months ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...

  • Customer Advisor

    5 months ago


    Ferndown, United Kingdom Boots Full time

    Summary Job Reference: - 230078BR Ferndown, Victoria Road Fixed Term 7.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...

  • Retentions Advisor

    5 months ago


    Ferndown, United Kingdom Message Direct Full time

    **Message Direct are seeking a dedicated Retentions Advisor to join our team and assist customers who wish to cancel or modify their subscriptions, memberships, or services. As a Cancellations Advisor, you will be responsible for empathetically engaging with customers, understanding their reasons for cancellation, and providing solutions to address their...


  • Ferndown, United Kingdom Dorset Councils Full time

    This role offers a unique opportunity to enrich and transform community lives, through tailored support, engagement in diverse cultural, social and learning activities, and the promotion of digital literacy. Join us in our mission to transform how our communities interact with information, technology, and each other, making Dorset a better place to live,...

  • Healthcare Advisor

    4 weeks ago


    Ferndown, Dorset, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking a compassionate and skilled individual to join our NHS 111 service as a Health Advisor. As a key member of our team, you will be the first point of contact for members of the public and healthcare professionals requiring assistance and information.Our Health Advisors play a vital role in delivering a responsive and patient-focused...

  • Healthcare Advisor

    4 weeks ago


    Ferndown, Dorset, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking a compassionate and skilled individual to join our NHS 111 service as a Health Advisor. This role offers a unique opportunity to make a real difference in the lives of people across the Dorset community.As a Health Advisor, you will be the first point of contact for individuals requiring healthcare advice and assistance. You will...

  • Healthcare Advisor

    4 weeks ago


    Ferndown, Dorset, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking a skilled and compassionate individual to join our team as a Health Advisor in our NHS 111 service. As a key member of our team, you will be responsible for providing excellent patient care and support to individuals requiring healthcare advice and assistance.Main ResponsibilitiesReceive and respond to telephone calls and other...

  • HR Advisor

    6 months ago


    Ferndown, United Kingdom Message Direct Full time

    **Summary of Role**: We are looking for an HR Advisor to join us in our Ferndown (Dorset) office, joining a small and developing HR function. This is a newly created role, offering the successful applicant the opportunity to gain skills and experience across the full HR function. There will also be numerous opportunities to be involved in the roll-out of...


  • Ferndown, United Kingdom Message Direct Full time

    **Head of Customer Service working information**: - **Generous salary starting from £50,000 pa.**: - **Full time 40 hours**: - **Office based in Ferndown with willingness to travel on occasions for Business needs.** **Company Benefits**: - **Company Pension.**: - **Company Events.**: - **Career progression fast growing company with exciting...


  • Ferndown, Dorset, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Representative at Tesco, you will be the face of our brand, serving Britain's shoppers a little better every day. You will be responsible for providing excellent customer service, ensuring that our customers have a positive shopping experience. This includes greeting customers with a smile, being knowledgeable about our...


  • Ferndown, Dorset, United Kingdom Tesco Full time

    About the RoleAt Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and supporting our store teams.Key Responsibilities Provide outstanding customer service, ensuring every shopper leaves with a smile...


  • Ferndown, Dorset, United Kingdom Tesco Full time

    About the Role We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a vital role in ensuring our customers receive exceptional service and have a positive shopping experience.Key ResponsibilitiesProvide outstanding customer service, responding to...


  • Ferndown, Dorset, United Kingdom Sainsbury's Full time

    Customer Service Manager RoleJob PurposeWe are looking for a skilled Customer Service Manager to lead our team and provide excellent service to our customers.Key ResponsibilitiesLead a TeamCustomer EngagementStore OperationsAbout YouCustomer FocusTeam LeadershipProblem SolvingWhat We OfferCompetitive SalaryBenefits PackageTraining and DevelopmentApply Now


  • Ferndown, Dorset, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the Role: As a Customer Service Representative at Sainsbury's Supermarkets Ltd, you will play a vital part in ensuring our customers receive their online orders on time and in good condition. This role involves working in a fast-paced environment, where you will be responsible for picking orders, operating machinery, and providing excellent customer...