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Customer Relationship Coordinator

2 months ago


Lincoln, Lincolnshire, United Kingdom CV-Library Full time
About the Role

We are seeking a highly skilled and motivated Customer Relationship Coordinator to join our team at CV-Library. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  1. Customer Service: Provide friendly and professional customer service to clients, responding to their queries and concerns in a timely and effective manner.
  2. Team Leadership: Lead and manage a team of customer service representatives, providing guidance and support to ensure they are equipped to deliver excellent customer service.
  3. Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience and increase efficiency.
  4. Communication: Develop and maintain effective communication channels with clients, stakeholders, and team members to ensure seamless collaboration and information sharing.
  5. Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, providing solutions that meet the client's needs.
Requirements
  1. Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
  2. Leadership Skills: Ability to lead and manage a team, providing guidance and support to ensure they are equipped to deliver excellent customer service.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to develop and maintain effective relationships with clients and stakeholders.
  4. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze and resolve customer complaints and issues in a fair and timely manner.
What We Offer
  1. Competitive Salary: A competitive salary and benefits package, including a generous holiday allowance and pension scheme.
  2. Opportunities for Growth: Opportunities for career growth and development, with a clear path for progression and advancement.
  3. Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration.
  4. Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.