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Customer Relationship Coordinator
2 months ago
We are seeking a highly skilled and motivated Customer Relationship Coordinator to join our team at CV-Library. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide friendly and professional customer service to clients, responding to their queries and concerns in a timely and effective manner.
- Team Leadership: Lead and manage a team of customer service representatives, providing guidance and support to ensure they are equipped to deliver excellent customer service.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience and increase efficiency.
- Communication: Develop and maintain effective communication channels with clients, stakeholders, and team members to ensure seamless collaboration and information sharing.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, providing solutions that meet the client's needs.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
- Leadership Skills: Ability to lead and manage a team, providing guidance and support to ensure they are equipped to deliver excellent customer service.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to develop and maintain effective relationships with clients and stakeholders.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze and resolve customer complaints and issues in a fair and timely manner.
- Competitive Salary: A competitive salary and benefits package, including a generous holiday allowance and pension scheme.
- Opportunities for Growth: Opportunities for career growth and development, with a clear path for progression and advancement.
- Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration.
- Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.