D365 Business Central Support Consultant

4 days ago

London, Greater London, United Kingdom Opus Recruitment Solutions Full time
About the Role

We are seeking a highly skilled D365 Business Central Support Consultant to join our client's Support team. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to clients using Business Central.

Key Responsibilities
  • Investigate and resolve complex technical issues related to Business Central, ensuring timely and effective resolution within Service Level Agreements (SLAs).
  • Collaborate with multiple clients and systems, including Business Central and Dynamics NAV, to deliver high-quality support and services.
  • Support the integration of third-party software within Business Central and Dynamics NAV, ensuring seamless functionality and optimal performance.
  • Develop and maintain scripted documentation for the knowledge base, ensuring that resolutions and best practices are captured and shared with the team.
Requirements
  • Proven experience in Dynamics NAV and/or D365 Business Central, with a strong understanding of the solutions and their applications.
  • Excellent working knowledge of Business Central and Dynamics NAV solutions, including their features, functionalities, and limitations.
  • Previous software support experience, preferably in an ERP or accounting environment.
  • Working knowledge of SQL and database management systems, with experience in working with Business Intelligence (BI) products such as JET.
  • Familiarity with operating systems and databases on which Business Central and Dynamics NAV are deployed.

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