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D365 Business Central Customer Service Consultant

2 months ago

London, Greater London, United Kingdom Opus Recruitment Solutions Full time

Job Title: D365 Business Central Customer Service Consultant

About the Role:

Opus Recruitment Solutions is seeking a highly skilled D365 Business Central Customer Service Consultant to join our client's team. As a key member of the support team, you will be responsible for providing exceptional customer service and technical support to clients using D365 Business Central.

Key Responsibilities:

  • Investigate and resolve complex technical issues related to D365 Business Central, ensuring timely and effective resolution within Service Level Agreements (SLAs).
  • Collaborate with multiple clients and systems, including Business Central and Dynamics NAV.
  • Provide technical support for third-party software integrated with Business Central and Dynamics NAV.
  • Document knowledge base articles for software support issues, ensuring accurate and comprehensive information for future reference.

Requirements:

  • Proven experience with Dynamics NAV and/or D365 Business Central, with a strong understanding of its solutions and capabilities.
  • Excellent working knowledge of D365 Business Central and Dynamics NAV solutions, including configuration, customization, and troubleshooting.
  • Previous software support experience is highly desirable, with a strong focus on customer satisfaction and issue resolution.
  • ERP/Accounts experience is preferable but not essential, as is working knowledge of SQL/Database management.
  • Experience with Business Intelligence (BI) products, such as Jet, is desirable.
  • Knowledge of operating systems and databases on which the solutions are deployed is essential.

What We Offer:

Opus Recruitment Solutions is committed to providing a supportive and challenging work environment that fosters growth and development. As a D365 Business Central Customer Service Consultant, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our client's business.