Microsoft Engineer

3 weeks ago

Southampton, Southampton, United Kingdom Digital Waffle Full time
Job Description

Role: 2nd Line Engineer - Microsoft Stack

Salary: £30-35k DOE

Location: Southampton

We're seeking a skilled 2nd Line Engineer to join our fast-paced, progressive team. As a 2nd Line Engineer, you'll be instrumental in delivering exceptional IT support and managing clients' infrastructure and IT support.

  • 2nd Line Engineer
  • IT Support, Microsoft
  • Azure
  • MSP
  • Technical support
  • Infrastructure
The Role:
  • Delivering advanced technical support for a wide range of hardware and software issues, including Microsoft Windows, Apple OS, Office 365, and Active Directory.
  • Managing and maintaining critical IT infrastructure components such as servers, networks, storage, and virtualisation systems.
  • Troubleshooting and resolving complex technical issues, identifying root causes, and implementing effective solutions.
  • Mentoring and guiding junior team members, sharing knowledge, and fostering a collaborative team environment.
  • Contributing to the ongoing enhancement of IT systems and processes, identifying areas for improvement, and implementing solutions.
Essential Skills:
  • Strong foundation in Microsoft technologies, including Windows Server, Office 365, and Active Directory.
  • Experience in managing and supporting server, network, and virtualisation infrastructure.
  • Excellent analytical and troubleshooting skills with a focus on delivering timely solutions.
  • Strong customer service orientation and the ability to build rapport with clients.
  • Effective communication skills, both verbal and written, to interact with technical and non-technical stakeholders.
Desirable Skills:
  • Cloud certifications (Azure, Microsoft 365)
  • Scripting abilities (PowerShell)
  • ITIL qualifications

This role is perfect for someone with a couple of years of experience on the Microsoft tech stack within an MSP environment, looking for progression and extra training. If you're a motivated and skilled individual with a passion for IT support, we'd love to hear from you.

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