Supervisor - Food and Beverage
2 months ago
**About the Role:**
We are seeking a highly skilled and experienced Supervisor to join our team at Urban Pubs & Bars. As a Supervisor, you will be responsible for leading a team of bar staff to deliver exceptional customer service and ensure the smooth operation of our premium food and beverage establishments.
**Key Responsibilities:**
- Lead a team of bar staff to provide outstanding customer service and ensure a positive customer experience.
- Develop and implement effective training programs to enhance team knowledge and skills.
- Monitor and maintain high standards of food and drink presentation, quality, and safety.
- Collaborate with the kitchen team to ensure seamless service delivery and excellent customer satisfaction.
- Manage conflicts and customer complaints in a professional and courteous manner.
- Contribute to the development of new menu items and promotions to drive sales and revenue growth.
- Assist in the recruitment and training of new staff members.
**What We Offer:**
- A competitive hourly rate and tronc scheme.
- Career progression and promotion opportunities within Urban Pubs & Bars.
- A fun and dynamic work environment with a focus on teamwork and collaboration.
- Access to training and development programs to enhance your skills and knowledge.
- A range of benefits, including discounts on food and drink, regular incentives, and social events.
**Requirements:**
- Previous experience as a Supervisor or Team Leader in a premium food and beverage establishment.
- Excellent leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Knowledge of food and drink safety and hygiene practices.
- Ability to work flexible hours, including evenings and weekends.
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