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Department Operations Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Urban Outfitters Full time
Job Description

**Job Title:** Department Head

**Job Summary:** We are seeking a highly skilled and experienced Department Head to join our team at Urban Outfitters. As a key member of our management team, you will be responsible for leading and managing a team of employees to achieve exceptional results in sales, customer service, and operational excellence.

Key Responsibilities:
  • Leadership and Management: Lead and manage a team of employees to achieve sales, customer service, and operational excellence goals.
  • Performance Development: Develop and implement performance development plans to enhance employee skills and knowledge.
  • Operational Excellence: Ensure all operational procedures are followed accurately and in a timely manner, in accordance with company policies and procedures.
  • Visual Merchandising: Collaborate with the Visual Merchandising Manager to ensure visual standards are met and maintained.
  • Commercial Awareness: Analyze sales data and trends to drive business growth and maximize departmental sales.
  • Customer Service: Ensure excellent customer service is provided to all customers, resulting in increased customer satisfaction and loyalty.
Requirements:
  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: Minimum 3 years of experience in a management role, preferably in the retail industry.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze sales data and trends, and experience with visual merchandising.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for growth and development within the company.
  • Employee Discounts: We offer employee discounts on all Urban Outfitters products.
  • Flexible Work Schedule: We offer a flexible work schedule to accommodate your needs.