Client Relations Supervisor

4 weeks ago


Reading, Reading, United Kingdom CV Technical Full time £38,000
Client Relations Supervisor

CV Technical is looking for a skilled professional to join our team as a Client Relations Supervisor to enhance our Customer Service division.

The ideal candidate will possess a strong background in leading and inspiring a service-oriented team, ensuring the delivery of exceptional customer support.

Key Responsibilities:
  • Assist the General Manager with daily customer service operations.
  • Collaborate closely with the General Manager and Head of HR on employee performance matters within the department.
  • Oversee the daily organization of the office, maintaining a safe and efficient working environment.
  • Proactively manage and enhance the overall customer experience.
  • Ensure effective communication with external service teams.
  • Develop in-depth knowledge of the customer service platform and portal, offering guidance and support to both colleagues and clients.
  • Regularly assess customer satisfaction levels and, as part of the management team, formulate action plans and strategies to foster continuous improvement in service delivery.
  • Coordinate all customer service activities in collaboration with production, transportation, and customer service departments.
Qualifications:
  • Proven experience in a Customer Service Management position.
  • Adaptable approach to working hours.

If you believe you are a suitable candidate for this role, we encourage you to consider this opportunity with CV Technical.



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