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Client Relations Coordinator

3 months ago

Reading, Reading, United Kingdom MOONS' Industries (UK), Ltd Full time
Job Overview

Position: Client Relations Coordinator

Company Overview:

Established in 1994, MOONS Industries has emerged as a leading designer and manufacturer of motion control solutions. With a focus on stepper motors, servo motors, linear actuators, and associated products, our global presence solidifies our reputation as a top-tier manufacturer in the industry.

Position Summary:

We are seeking a dedicated Client Relations Coordinator to join our team at MOONS' Industries (UK), Ltd. This full-time, on-site role in Reading is essential for fostering customer satisfaction and enhancing the overall client experience through effective communication and support.

Key Responsibilities:

  • Deliver exceptional customer support in accordance with company policies.
  • Assist the sales team with administrative tasks.
  • Utilize ERP systems for managing sales and procurement processes.
  • Oversee financial accounts, including accounts receivable and payable.
  • Engage with clients to ensure their needs are met and expectations exceeded.
  • Monitor and respond to incoming inquiries promptly.

Candidate Requirements:

  • A minimum of 1 year of experience in an administrative or B2B customer service role.
  • Outstanding communication skills, with the ability to collaborate effectively with team members.
  • Professional telephone etiquette and a high standard of written and verbal communication.
  • Experience with ERP systems is preferred.
  • Familiarity with accounting processes, particularly accounts payable and receivable, is advantageous.
  • Prior experience in a technical or engineering-related field is a plus.
  • Strong attention to detail and organizational capabilities.

Qualifications:

  • Proficient in customer service and support methodologies.
  • Excellent interpersonal communication skills.
  • Ability to enhance customer experiences and resolve issues effectively.
  • Strong problem-solving abilities.
  • Experience in a similar role is beneficial.
  • Familiarity with CRM software and/or ERP systems like SAP is preferred.

Benefits:

  • Company pension plan.
  • On-site parking availability.

Job Type: Full-time

Expected Working Hours: 40 hours per week

Compensation: £12.00-£17.00 per hour

Work Schedule: Monday to Friday

If you are a proactive and detail-oriented professional with a passion for customer service and administrative excellence, we encourage you to consider this opportunity with MOONS Industries. Join us in our mission to deliver top-quality motion control solutions.