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Global Logistics Operations Specialist

2 months ago

London, Greater London, United Kingdom Flexport Full time

Opportunity Overview:

The role of the Global Operations Associate is essential in advancing Flexport's mission to simplify global trade for all stakeholders. Flexport currently connects nearly 10,000 clients and suppliers across 109 nations. In this position, your primary customers are the partners within your designated region, including our account management and customs teams, subcontractors, carriers, terminals, and trucking providers. Your contributions are vital in supporting Flexport's end customers in reaching their logistics objectives. Most importantly, you will be instrumental in developing the next operational framework at Flexport, enabling us to scale effectively and fulfill our mission of facilitating global trade.

Key Responsibilities:

  • Act as the primary point of contact to uphold the highest standards of Flexport quality, ensuring timely shipment movements and appropriate handling of exceptions.
  • Ensure that your work meets internal KPIs and SLAs that reflect quality delivery.
  • Implement our clients' standard operating procedures (SOP).
  • Quickly resolve client issues and ensure seamless operations at both origin and destination, escalating matters as necessary.
  • Your team will:
    • Efficiently coordinate daily logistics operations with internal and external partners, including steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
    • Oversee the complete movement of freight shipments within a regional network (both imports and exports), including intermodal operations.
    • Support shipments managed by partners as we promote partner autonomy (if applicable in your region).

Qualifications:

  • BA/BS/HBO/MBO Degree
  • Minimum of 2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (knowledge of ocean freight is advantageous)
  • Valid visa/work permit to work in the UK
  • Fluency in English
  • Able to adapt to new technologies and thrive in a fast-paced environment
  • Strong time management skills, with the ability to prioritize and manage a high volume of tasks
  • Attention to detail
  • Capability to effectively seek and receive feedback
  • Strong verbal and written communication skills
  • Teamwork and relationship-building abilities
  • Focus on working smarter and adopting best practices and standardization
  • Problem-solving skills
  • A compliance-first mindset to ensure satisfaction among regulators, as we operate in a heavily regulated industry.

At Flexport, our success in achieving our mission of making global commerce easy and accessible depends on a diverse, dedicated, and engaged workforce. Flexport is committed to fostering an environment where everyone can be their authentic selves. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.