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Director of Advice Services
2 months ago
Harris Hill Charity Recruitment Specialists is seeking a highly skilled and experienced professional to lead our advice services team.
About the Role:
- Ensure the delivery of high-quality advice services across multiple channels, maximizing engagement and access.
- Develop and implement strategies to meet local needs, effectively manage advice services, and ensure they are consistently delivered and developed to achieve funder requirements, agreed KPIs, accreditation, and contractual obligations.
- Lead a team of professionals to deliver high-performance advice services, putting people at the center of everything.
- Develop partnerships to ensure processes are efficient and accessible, providing straightforward ways for clients to access services while meeting Key Performance Indicators (KPIs).
- Coach and mentor team members to develop their skills and progress within the organization.
Requirements:
- Strong understanding of advice and advice issues, such as housing, debt, employment, and benefits.
- Ability to oversee Quality Assurance and Assurance (QAA) processes.
- Effective leadership and management skills, with experience in managing teams to deliver high-performance results.
- Passion for developing partnerships and ensuring processes are efficient and accessible.
About Harris Hill:
Harris Hill is a leading charity recruitment specialist and a certified B Corp, committed to high and ever-improving standards of equitable and inclusive recruitment. We welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, and other protected characteristics.
