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People Services Director
2 months ago
We are seeking a dynamic People Services Director to drive the transformation of our core people services and deliver highly efficient, innovative support across our operations.
Key Responsibilities- Develop and implement a core people services strategy that supports our ambitious business growth and workforce needs, encompassing areas such as onboarding, employee relations, reward, and more.
- Lead continuous improvement across all people services and support frameworks, including processes, policies, training, and technology, ensuring optimisation of efficiency and quality.
- Collaborate with IT to leverage automation and digital technologies to enhance service delivery, efficiency, and the overall employee experience.
- Oversee the provision of quality employee relations services to enable better leadership capabilities while managing risk.
- Partner with the data and analytics team to deliver meaningful people MI, insights, and reporting that drive business decision-making.
- Proven leadership experience in People Operations within a high-growth, multi-site, customer-first environment.
- Experience in developing shared services functions and leveraging market best practices.
- Strong expertise in employee relations, onboarding, people change, risk management, governance, and people data insight.
- High commercial acumen and strong influencing skills, able to engage with senior stakeholders and executive teams.
- Highly customer- and service-focused, with a proven ability to lead large, high-performing teams.
At Helping Hands, we are committed to fostering a supportive and inclusive work environment. This role offers the opportunity to lead a vital function within a market-leading care provider and drive positive change across the business.
