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Operations/Freight Coordinator

2 months ago

Rugby, Warwickshire, United Kingdom Undisclosed Company Full time

The Undisclosed Company is seeking a skilled Operations Assistant to join our team in the shipping industry. As an Operations Assistant, you will play a crucial role in ensuring the smooth import and export of worldwide shipments and cross-trade consignments.

Key Responsibilities:

  • Prepare shipping and transport quotations, invoices, packing lists, collection/dispatch notes, and other related export documentation.
  • Process supplier and customer invoices, ensuring costs are accurate and up-to-date.
  • Expedite shipments, respond to queries, and provide excellent customer service.
  • Enter bookings into our in-house shipment software and coordinate with hauliers, forwarders, and dispatch depots.
  • Answer phone calls, respond to emails, and expedite orders and shipments.

Requirements:

  • Knowledge of shipping methods and terminology.
  • Understanding of logistics business principles.
  • Proven experience in an operations assistant role within a freight forwarding environment.
  • Proficiency in MS Office programs.
  • Excellent numeracy skills, attention to detail, time management, and communication skills.
  • Proven customer service experience.
  • Desired knowledge of customs procedures.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.