Customer Relationship Manager

3 weeks ago

Basingstoke, Hampshire, United Kingdom Office Angels Full time

Job Summary

We are seeking a highly motivated and customer-focused professional to join our team as a Sales and Service Executive. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our Area Sales Managers, helping them achieve their annual sales targets.

Key Responsibilities

  • Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
  • Process a wide variety of calls, identify service problems, and initiate appropriate action.
  • Attempt First Call Resolution (FCR) for all customer calls, utilizing problem-solving skills and available resources.
  • Work with Area Sales Managers to coordinate outbound sales and service phone calls.
  • Maximize up-sell opportunities on inbound customer service phone calls.
  • Utilize CRM system to record, track, and manage all customer interactions.
  • Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.

Company Benefits

We offer a comprehensive benefits package, including:

  • 23 days annual leave plus birthday off
  • 5.5% Pension contribution
  • £250 wellbeing voucher (e.g., gym membership)
  • Access to Health Shield
  • Sports and Leisure club membership
  • Bupa Private Medical plan after 3 months
  • Staff discount
  • Free Parking

Requirements

To be successful in this role, you will need:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in CRM systems
  • Ability to build and maintain strong relationships with customers and colleagues

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