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Job Overview
At Home Instead, we are seeking a dedicated and compassionate Care Responder to join our team. As a Care Responder, you will play a vital role in enhancing the quality of life for our clients, providing personalized care and support in the comfort of their own homes.
Key Responsibilities
- Contribute to a positive living environment, promoting the well-being and dignity of our clients.
- Demonstrate exceptional communication skills, maintaining regular contact with management and raising concerns when necessary.
- Act as a mentor, supporting the development of new staff members and ensuring they receive the necessary training and guidance.
- Provide exceptional care and support, addressing any snagging issues promptly and ensuring the highest standards of service delivery.
- Build strong relationships with clients, families, and colleagues, fostering a positive and supportive team environment.
- Cover visits due to annual leave, sickness, and other emergency requirements, ensuring 100% compliance in service delivery.
- Be available on allocated working days to cover any visits required, demonstrating flexibility and a commitment to meeting the demands of the business.
Essential Criteria
- Be confident and self-motivated, with the ability to build and maintain strong, positive relationships.
- Be flexible and adaptable, with a willingness to work varied shifts, including days, evenings, weekends, and nights.
- Possess excellent interpersonal skills, with the ability to build rapport quickly and communicate effectively with clients, families, and colleagues.
- Have a strong passion for delivering high-quality customer service in the home care sector.
- Be organized and flexible, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Qualifications
Experience in the care industry is essential, with a strong understanding of the principles and practices of home care.
Additional Information
At Home Instead, we are committed to safeguarding and promoting the welfare of adults, and we expect all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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