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Receptionist

2 months ago

London, Greater London, United Kingdom Klarent Hospitality Full time
Receptionist Job Description

We are seeking a highly skilled and customer-focused Receptionist to join our team at DoubleTree by Hilton London Angel Kings Cross. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism at all times.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate and efficient room assignments.
  • Manage front office operations, including handling guest requests, resolving issues, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with hotel policies and procedures.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic computer skills, with knowledge of hotel property management systems and front office software.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to enhance skills and knowledge.

Klarent Hospitality is a leading hotel group with a portfolio of branded hotels across the UK and Ireland. We are committed to delivering exceptional customer service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.