Service Advisor
4 weeks ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Edinburgh Audi. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering a first-class experience for our customers.
Key Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organize and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily, as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records and updating the systems when any bookings have been made
About Us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package, including competitive basic salaries, enhanced holidays, eligibility to join one of our car schemes, and more.
What We Offer
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind, and much more
- Enhanced paid maternity, paternity, and adoption leave
- For some roles, a company car and additional earning potential through commission or bonus
Why Join Us?
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. If your skills and experience match what we are looking for, please apply.
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