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Assistant Manager for Retirement Living
3 months ago
Assistant Manager for Retirement Living
Location: Various
Salary: Competitive
Hours: Full-time
Sanctuary Supported Living is excited to announce an opening for an Assistant Manager in our Retirement Living division. This role is ideal for current Deputy Managers and presents a fantastic opportunity for Seniors and Team Leaders aiming to advance their careers.
At Sanctuary Supported Living, we are dedicated to providing a comprehensive range of tailored housing, care, and support services that empower individuals across England to live independently.
As a national not-for-profit organization, we prioritize local engagement, ensuring our customers are at the center of our operations. We are committed to excellence and to supporting our customers in their journeys towards independence.
Your role will be impactful, whether you are delivering direct support or working behind the scenes to assist our frontline teams. Joining us means being part of a rewarding and inspiring environment where you can truly make a difference in people's lives. We are committed to helping you achieve your professional aspirations through extensive training and a range of benefits.
Key Responsibilities:
- Assisting in the provision of a comprehensive housing management service that adheres to all relevant legislation and regulations, including oversight of facilities, grounds, contracts, and vacancy processes.
- Enhancing relationships within the community to foster improved outcomes for residents, staff, volunteers, and local stakeholders in alignment with our core values.
- Promoting adherence to safeguarding policies and remaining informed about legislative changes and best practices in service delivery, collaborating with external agencies as necessary.
- Supporting tenancy management by ensuring residents are aware of their rights and responsibilities, assisting with rent and service charge payments, and facilitating benefit claims.
- Coordinating responses to low-level Antisocial Behaviour (ASB) in accordance with established policies to strengthen community ties.
- Building and nurturing relationships with customers and key stakeholders, identifying service delivery gaps, and managing complaints effectively to enhance future service quality.
- Organizing social activities and encouraging the use of communal facilities to promote engagement and participation.
- Maintaining accurate records and filing systems to ensure timely access to information and data.
Required Skills and Experience:
- A genuine passion for supporting older adults.
- Strong initiative and the ability to work independently.
- Empathy and excellent customer service skills.
- High motivation, flexibility, and strong communication abilities.
- Leadership skills to foster a positive experience for residents.
- Experience in achieving Key Performance Indicators (KPIs).
- Background in customer service or front-facing roles.
- Exceptional organizational and time management skills.
- Proficient written and verbal communication for report preparation.
- Experience ensuring compliance with contractual obligations.
- Ability to effectively communicate with staff, customers, and stakeholders.
- Experience in managing teams and volunteers.
- Prior experience in housing or retirement settings.
- Experience in gathering and analyzing customer feedback.
Are you ready to excel in your career?
We believe that outstanding work deserves exceptional rewards. As part of our commitment to making Sanctuary Supported Living a great workplace, we offer:
- A minimum of 25 days of paid leave, increasing to 30 days after five years of service (plus public holidays).
- A pension scheme with employer contributions.
- Access to a variety of online discounts and rewards from major retailers.
- Health and well-being initiatives.
- Life insurance coverage.
- Family-friendly policies, including flexible working options.
- Tax-efficient savings through our Cycle to Work scheme.
- A broad range of learning and development opportunities.
Building Equality and Diversity
Sanctuary Group is committed to fostering an inclusive environment for our employees and customers. We encourage applications from individuals of diverse backgrounds.
An enhanced Disclosure and Barring Service check will be required for successful candidates, which we will cover.
