Hospitality Host

7 days ago


Bournemouth, Bournemouth, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and entertainment company that operates a number of popular brands, including Grosvenor Casinos. Our venues are community hubs where people can relax, socialise, and enjoy a safe and welcoming environment.

Our Commitment to Excellence

We are committed to providing an exceptional customer experience and ensuring that our customers and colleagues are at the heart of everything we do. This is an exciting time to join our team as we continue to expand, innovate, and create memorable experiences for everyone.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for providing a first-class customer service experience, presenting our menus confidently and effectively, and creating a welcoming atmosphere that leaves our customers wanting more.

Key Responsibilities

  • Provide exceptional customer service and ensure that all customers receive a warm and welcoming experience
  • Present our menus confidently and effectively, and make recommendations to customers as needed
  • Create a welcoming atmosphere that encourages customers to return
  • Work collaboratively with the wider hospitality team to ensure seamless service delivery
  • Participate in ongoing training and development to enhance knowledge and skills

Requirements

We are looking for a motivated and customer-focused individual who is able to work in a fast-paced environment. You will need to be able to engage with customers, work well under pressure, and be able to multitask effectively. A passion for delivering exceptional customer service and a willingness to learn and develop are essential.

What We Offer

We offer a competitive hourly rate, plus tips and a £1 per hour premium for working nights and weekends. We also offer a range of benefits, including opportunities for career development and progression.



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