Incident Team Leader

18 hours ago


Midlothian, United Kingdom Sanderson Full time
About the Role

We are seeking a highly skilled Incident Team Leader to join our Corporate Risk Management team at Sanderson. As a key member of our team, you will be responsible for reviewing and resolving complex corporate incidents for our clients.

Key Responsibilities
  • Manage and resolve complex corporate incidents, ensuring timely and effective resolution.
  • Investigate incident causes and develop plans to rectify issues, either independently or in collaboration with relevant parties.
  • Provide technical support to the wider Incident Team and lead training, mentoring, and auditing initiatives.
  • Support CI-related changes, from initial request to review and feedback on Business Requirement Documents, and conduct testing of passed BAT cases.
  • Contribute to the achievement of Key Performance Indicators and deliver against objectives set through regular focus reviews.
  • Ensure compliance with regulatory and tax reporting requirements, as well as breach identification.
Requirements
  • Strong knowledge of Life and/or Pensions administration.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and manage own workload efficiently.
  • Proficient skills in MS Office Word and PowerPoint.
  • Ability to train and mentor others.
  • Excellent planning and organizational skills.
About Us

Sanderson is a leading provider of Life and Pensions administration services. Our vision is to deliver exceptional customer service and transform our clients' operations. We foster a culture of positive change and development, and our employees describe us as a 'home'.


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