Team Leader

7 days ago


Midlothian, United Kingdom WHSmith Full time

Can you inspire a team to achieve challenging targets? Then read on.
- We are looking for exceptional individuals used to working to Key Performance Indicators and driving sales to support the Store Manager with the day to day operation of the store to maximise profit through effective management of the team.
- The Accountabilities- Creating a customer service led culture which is always striving to improve performance
- Ensuring all staff deliver a professional, friendly service to all customers
- Play an active role on the shop floor with the team
- Work with the management team to maximise opportunities to drive sales and increase footfall
- Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
- Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and staff costs
- Recruit, motivate & train the team to deliver individual and store targets, including average transaction value and add on sales
- Performance management of staff - lateness, absence, poor work rate, poor service
- Deliver a legal, safe and secure workplace
- Deputise for Store Manager / Deputy Manager in their absence

The Requirements- Previous experience of working in a customer focused retail environment
- Previous experience of leading and motivating a team
- Proven experience of working to and achieving challenging Key Performance Indicators
- Flexibility towards working hours
- Strong communication skills

**How we reward our teams**:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

**About us**:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

**Format of Business**
- Hospital

**Shift Pattern**
- Flexible - Not Including Nights

**Position Type**
- Permanent

**Hours / Week**
- 37.30

**Full Time / Part Time**
- Full Time

**Salary Up To**
- £22,815.00

**County**
- Midlothian

**Country**
- UK

**Post Code**
- EH16 4SU

**Function / Region**
- Travel - North

Team Leader | WHSMith Careers


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