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Corporate Incident Manager

2 months ago

Midlothian, United Kingdom Sanderson Full time

About Sanderson

Sanderson is a leading provider of innovative solutions for the life and pensions industry. Our mission is to deliver exceptional customer service and transform our clients' operations.

Job Summary

We are seeking an experienced Incident Analyst to join our Corporate Incidents Team. As an Incident Analyst, you will play a crucial role in reviewing and resolving corporate incidents for our clients. You will be responsible for investigating and analyzing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties.

Key Responsibilities

  • Investigate and analyze corporate incidents to identify root causes and develop corrective actions
  • Collaborate with internal stakeholders to resolve incidents and implement process improvements
  • Develop and maintain knowledge of life and pensions products and systems
  • Provide excellent customer service and communication to clients and internal stakeholders
  • Work effectively under pressure to meet deadlines and resolve incidents efficiently

Requirements

  • Strong knowledge of life and/or pensions products with expert knowledge in at least one area
  • Good working knowledge of BaNCS and other relevant systems
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work effectively under pressure and meet deadlines

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools