Electrical Maintenance Coordinator

5 days ago

Poole, Poole, United Kingdom Sovereign Housing Association Full time

The Role

We are seeking a skilled and organized Electrical Maintenance Coordinator to join our Property Team. As a key member of our team, you will be responsible for receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.

Your Responsibilities

  • Receive and process work orders from residents and other stakeholders
  • Schedule work diaries for trades employees to ensure timely completion of repairs and maintenance works
  • Liaise with trade staff and other repairs staff to ensure all appointment targets are met
  • Communicate with residents about their scheduled repair and maintenance works
  • Manage a diary and bookings schedule for the team
  • Complete required administration tasks
  • Seek opportunities to improve performance and offer solutions
  • Establish and maintain strong working relationships with team members and business stakeholders

What We Look for

  • Experience in administration within a busy customer-focused role
  • Understanding of building maintenance terminology
  • Experience of using several different computer systems
  • Ability to manage your own workload
  • Strong customer service focus and confident telephone manner
  • Ability to think quickly and clearly and work well under pressure
  • Empathy and a passion for helping people

Rewards Package

  • £ yearly flexible benefit pot to use against benefits of your choice
  • 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • Generous company pension scheme, matched up to 12%
  • Flexible working
  • Recognition scheme
  • Wellbeing discounts

About Us

We are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all and believe that diverse talent makes us stronger.

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