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Electrical Maintenance Coordinator

2 months ago

Poole, Poole, United Kingdom Sovereign Housing Association Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our Property Team as an Electrical Maintenance Coordinator. In this role, you will be responsible for receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.

Your Key Responsibilities

  • Receive and prioritize work orders to ensure timely completion of repairs and maintenance works
  • Schedule work diaries for trades employees to ensure efficient use of resources
  • Liaise with trade staff and other repairs staff to ensure all appointment targets are met
  • Liaise with residents to inform them of their scheduled repair and maintenance works
  • Manage a diary and bookings schedule for the team
  • Complete required administration tasks
  • Seek opportunities to improve performance and offer solutions
  • Establish and maintain strong working relationships with team members and business stakeholders

What We Look for

  • Solid experience in administration within a busy customer-focused role
  • Some understanding of building maintenance terminology preferred
  • Experience of using several different computer systems
  • Ability to manage your own workload
  • Strong customer service focus and confident telephone manner
  • Ability to think quickly and clearly and work well under pressure
  • Empathy and a passion for helping people

Our Rewards Package

  • £ yearly flexible benefit pot to use against benefits of your choice
  • 25 Days Holiday (pro rata + Bank Holidays with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • Generous company pension scheme, matched up to 12%
  • Flexible working
  • Recognition scheme
  • Wellbeing discounts

About Us

At Sovereign Housing Association, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all and believe that diverse talent makes us stronger.