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Electrical Maintenance Coordinator

1 month ago

Poole, Poole, United Kingdom Sovereign Housing Association Full time

The Role

As an Electrical Maintenance Coordinator, you will play a crucial role in ensuring the smooth operation of our trade staff and contractors. Your responsibilities will include receiving work orders, scheduling work diaries, and liaising with trade staff and other repairs staff to meet appointment targets. You will also be the first point of contact for business partners, responsible for delivering the right outcome for our customers.

Key Responsibilities

  • Receive and process work orders, scheduling work diaries for trades employees
  • Liaise with trade staff and other repairs staff to meet appointment targets
  • Provide a first point of contact for business partners
  • Assist in complaint and query resolution
  • Manage a diary and bookings schedule for the team
  • Complete required administration tasks
  • Seek opportunities to improve performance and offer solutions

What We Look For

  • Solid experience in administration within a busy customer-focused role
  • Some understanding of building maintenance terminology preferred
  • Experience of using several different computer systems
  • Ability to manage your own workload
  • Strong customer service focus and confident telephone manner
  • The ability to think quickly and clearly, working well under pressure
  • Empathy and a passion for helping people

Rewards Package

  • £ yearly flexible benefit pot to use against benefits of your choice
  • 25 Days Holiday (pro rata + Bank Holidays, with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • Generous company pension scheme, matched up to 12%
  • Flexible working
  • Recognition scheme
  • Wellbeing discounts

At Sovereign Housing Association, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all, believing that diverse talent makes us stronger.