Dynamics CRM Consultant

4 weeks ago

London, Greater London, United Kingdom Black Pen Recruitment Full time
Job Title: Dynamics CRM Consultant

Black Pen Recruitment is seeking a highly skilled Dynamics CRM Consultant to join our client's Microsoft Business Solutions team. As a key member of the team, you will be responsible for delivering high-quality business and software solutions to clients, ensuring the implementation of best practices based on Microsoft Dynamics standards.

Key Responsibilities:

  • Organise, execute, manage and document workshops, meetings and requirements sessions with client representatives, project stakeholders, business analysts and consulting team members.
  • Interface effectively with other members of the consulting team to arrive at best-in-class solutions, and provide a sustainable and scalable solution architecture and application to meet client requirements.
  • Deliver high-quality business and software solutions & services to clients, ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations.
  • Ensure completeness in meeting business requirements and take accountability for project deliverables, including project documentation, solution design, performance, reliability, testing features, etc.
  • Maximise usage of OOB features and provide technical design or develop/customise solution approach for identified gaps.
  • Contribute to activities as required, including technical presales, building demo and proof of concept solutions for various client presentations.
  • Proactively skill up on new versions and technology stack to be future-ready.
  • Work on the creation of Dynamics 365 solutions and industry templates.
  • Meet and exceed customer expectations of business knowledge, skills and behaviour.
  • Be a trusted advisor for our clients and help to provide solutions which can be upgrade-ready.
  • Proactively identify business/project/technical/support risks and provide suggestions to mitigate or communicate as necessary.
  • Proactively communicate progress updates to relevant parties both formally and informally.
  • Support practice development activities, such as defining, solutioning and configuring industry-specific solutions.
  • Be an active member of technical and design working groups within the practice.
  • In all activities, ensure timely completion of internal processes and mandatory trainings.
  • Drive for process improvement, feature reusability and other initiatives to maximise efficiency in delivery.
  • Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors.
  • Provide guidance and mentorship (technical/professional) to groom other team members.
  • Represent our client's Microsoft Business Solutions team in a professional and positive manner at all times.

Requirements:

  • A University graduate with relevant degree within a computing or business discipline.
  • Microsoft Dynamics CRM Certifications (2016, D365) are desirable.
  • Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors.
  • Minimum 6+ years of relevant and proven end-to-end implementation experience in Dynamics CRM configuration, customisation, standard or customised workflows, dashboards, forms, views, integration, plugin development, report development is a must.
  • Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation.
  • Working knowledge of the Power Platform (Power Apps, Automate, Power BI).
  • Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions.
  • Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.
  • Proven track record of successful maintenance or end-to-end implementation of a number of solutions for medium/large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.).
  • Proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution following effective design approach.
  • Experience of consultancy roles in software delivery.
  • Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies.
  • Adept at business requirement analysis, solution design, development, system verification and deployment strategies.
  • Ability to see the bigger picture and suggest solutions both within and outside the current implementation.
  • Experience in creation of demos, supporting pre-sales activities is an advantage.
  • Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge.
  • Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions.
  • Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support.
  • Knowledge of Azure DevOps & CI/CD is a plus.
  • Knowledge and understanding of.NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus.

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