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Senior Digital Technology Director

2 months ago

Preston, Lancashire, United Kingdom Scaletek Full time £36,000
About the Role

We are seeking a highly skilled and experienced Senior Digital Technology Lead to join our Client Success Team at Scaletek. As a key member of our team, you will be responsible for leading and managing the Account Management and Helpdesk teams to ensure the satisfaction, retention, and growth of our client base.

Key Responsibilities
  • Lead and manage the Account Management and Helpdesk teams to deliver exceptional customer experiences
  • Develop and implement strategies to drive client satisfaction, retention, and growth
  • Collaborate with cross-functional teams to identify and capitalize on business opportunities
  • Provide coaching and guidance to team members to enhance their skills and performance
  • Monitor and analyze key performance indicators to inform business decisions
Requirements
  • Strong background in client success management, negotiation, and leadership
  • Exceptional leadership and management skills
  • Passion for delivering excellent customer experiences
  • Full right to work in the UK
  • Full driving license and vehicle
What We Offer
  • Competitive base salary of up to £36,000
  • £6,000 bonus
  • Hybrid working arrangement (3 days in the office and 2 days from home) after probation