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Travel Assistance Case Manager
2 months ago
Job Title: Travel Assistance Case Manager
Company: Cover-More
Job Type: Full-time
Location: Remote
About Us: Cover-More is a leading provider of travel insurance and assistance services, operating in 16 countries across five continents.
Job Summary: We are seeking a highly skilled and compassionate Travel Assistance Case Manager to join our team. As a key member of our emergency assistance team, you will be responsible for providing critical support to travellers in emergency situations.
Key Responsibilities:- Provide emergency assistance to travellers in crisis situations, including medical emergencies, lost or stolen documents, and other travel-related issues.
- Use critical thinking and problem-solving skills to provide tailored advice and support to travellers.
- Work closely with our team to locate suitable medical facilities, emergency services, and other resources to support travellers.
- Facilitate payment and guarantee of facility and vendor bills.
- Provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanor throughout each call and case.
- Excellent interpersonal skills and ability to respond with empathy.
- Strong problem-solving and decision-making skills, with the ability to follow processes to provide quick and accurate assistance.
- Ability to thrive in a fast-paced, dynamic environment and be open to change.
- Great conflict resolution skills to help customers in stressful situations.
- Availability to work four 10-hour shifts per week, across a 7-day rotating roster between the hours of 7am - 10pm.
- Proficiency in Dutch or Flemish is an advantage.
- A comprehensive onboarding program and ongoing professional development opportunities.
- A supportive work environment that encourages growth and career advancement.
- A hybrid approach to work, with the flexibility of 2 days in the office and 2 days working from home.
- A competitive salary and benefits package, including travel insurance, health insurance, life insurance, and more.
Apply Today: If you are a highly skilled and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.
