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Chronic Pain Service Administrative Officer, Band 3

3 months ago

Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Job Overview

Position: Chronic Pain Administration Coordinator, Band 3 ( hours per week)

We are looking for a dedicated and proactive individual to become a vital part of our Chronic Pain Administration team, providing essential administrative support for both Pain Self-Management and Consultant-led pain clinics and procedures.

Key Responsibilities

As a key member of the Chronic Pain Service, your responsibilities will include:

  • Delivering administrative assistance to the Chronic Pain Service, ensuring effective communication with patients and providing clear information.
  • Collaborating closely with clinical, management, and administrative teams to ensure seamless service delivery.
  • Coordinating clinic appointments and procedure lists in accordance with waiting list guidelines and organizational policies.
  • Managing appointment bookings and cancellations, ensuring adherence to patient waiting time standards.
  • Providing empathetic non-clinical advice to patients and their families regarding departmental processes.
  • Facilitating access to translation and interpretation services as needed.
  • Assisting in the training and development of new staff members.
  • Maintaining accurate records and information systems to support departmental operations.
  • Addressing any issues related to patient bookings and escalating concerns as necessary.
  • Ensuring compliance with health and safety regulations through regular inspections.

About Gloucestershire Hospitals NHS Foundation Trust

As one of the largest NHS trusts in the UK, we pride ourselves on being a leading employer in the region, offering a supportive work environment with numerous benefits including generous leave allowances, access to the NHS Pension Scheme, and various employee wellness initiatives.

Qualifications and Skills

Essential:

  • GCSE English and Maths Grade C or equivalent.
  • Proven experience with a variety of administrative systems and Microsoft applications.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational and planning skills.

Desirable:

  • Familiarity with hospital-specific administrative systems.
  • Knowledge of patient pathways and clinic booking processes.