Director of Quality and Compliance

1 week ago


Birmingham, Birmingham, United Kingdom LRQA Full time
About LRQA

LRQA is a leading global assurance provider dedicated to delivering exceptional risk management solutions to clients worldwide.

We pride ourselves on our commitment to innovation, expertise, and client satisfaction, maintaining a strong focus on shaping the future while upholding our core values.

With a significant global presence, a diverse client base, and a substantial revenue stream, LRQA operates at the forefront of the industry.

Role Purpose

The Global Director of Technical Quality & Governance is responsible for ensuring that LRQA's operations align with regulatory requirements, thereby meeting client expectations effectively.

Key Responsibilities
  • Lead and align the TQ&G function with the business strategy, ensuring adherence to regulatory requirements and fostering a culture of excellence.
  • Monitor performance to identify and address issues, continuously improving our standards and driving operational efficiency.
  • Maintain LRQA's operational license through effective accreditation management, ensuring compliance with regulatory standards.
  • Ensure the maintenance of required standards aligned with commercial needs, promoting a culture of quality and excellence.
  • Promote a quality culture globally, sharing best practices and expertise to drive business growth.
  • Address technical risks, complaints, and non-conformities, emphasizing quality and market position, and driving continuous improvement.
  • Represent LRQA with external bodies and schemes to enhance credibility and build strategic partnerships.
  • Interpret regulations for balanced technical decisions, ensuring that LRQA's operations remain compliant and effective.
  • Collaborate across functions to ensure consistent service delivery, driving operational excellence and client satisfaction.
  • Develop team capacity through recruitment, training, and performance management, fostering a culture of growth and development.
  • Exemplify LRQA values and leadership behaviors, setting the tone for a high-performing team.
  • Stay updated on industry trends and collaborate for new service development, driving innovation and business growth.
  • Provide tools for user-friendly service delivery, ensuring that LRQA's services are accessible and effective.


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