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Administrative Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Office Angels Full time

About Our Client:
Our client is a prominent player in the retail sector, seeking an Administrative Support Specialist to enhance their office operations.

Location:
The office is conveniently located in a well-connected area, making it easily accessible for all employees.

Training and Development:
No prior experience is required, as our client is committed to providing thorough training to ensure your success in this role.

Compensation and Benefits:
- Competitive annual salary between £25,000 and £26,000
- 31 days of annual leave, inclusive of bank holidays and additional public holidays
- Standard working hours from Monday to Friday, 9am to 5pm (office-based)
- Flexible start times, allowing you to arrive between 8am and 10am
- Standard pension scheme for long-term financial stability
- Employee discounts available

Key Responsibilities:
As an Administrative Support Specialist, you will be essential in fostering a positive representation of the organization through outstanding customer service. Your duties will include:

  • Managing incoming inquiries via phone and online channels, ensuring top-notch customer service
  • Welcoming guests and overseeing the reception area with professionalism
  • Providing detailed information regarding products and services, as well as updates on customer orders
  • Coordinating with couriers to track and resolve order-related issues
  • Assisting customers with order placements, returns, and refunds in a timely manner
  • Monitoring and optimizing office processes and services
  • Building strong relationships with service account managers and collaborating with retail locations
  • Managing office supplies, including stationery and cleaning materials
  • Handling incoming and outgoing mail efficiently

Join Our Team:
Become a vital part of a dynamic and rapidly growing organization that prioritizes exceptional customer service and is dedicated to delivering high-quality products.

If you are enthusiastic about customer care and administrative tasks, this opportunity is tailored for you. We look forward to reviewing your application.

Equal Opportunities:
Office Angels is an equal opportunities employer, and we encourage applications from all qualified candidates.