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Technical Support Engineer

3 months ago

Bedford, Bedford, United Kingdom Siamo Recruitment Full time
Job Overview

We are seeking a skilled Aftercare Engineer to provide exceptional support to our clientele. If you possess a strong mechanical or electrical background and excel in customer service, this position may be the perfect fit for you.

Position Summary: As an Aftercare Engineer, you will serve as the primary contact for our international customers, managing inquiries and developing comprehensive proposals. Your experience in a manufacturing context and ability to thrive in a vibrant environment will be crucial to your success.

Key Responsibilities:

  • Deliver outstanding commercial and technical assistance to clients.
  • Recognize and cultivate new business prospects, fostering enduring client relationships.
  • Oversee projects effectively, ensuring seamless execution from inception to completion.
  • Utilize ERP and CRM systems to maintain streamlined operations.
  • Collaborate with the Head of Commercial to enhance sales for upgrades and additional services.

Qualifications:

  • Solid foundation in mechanical or electrical engineering.
  • Ability to read and interpret technical drawings accurately.
  • Proficiency in Microsoft Office and familiarity with MRP/ERP systems.
  • Experience in an Aftercare role is advantageous.

Benefits:

  • Competitive Compensation: Salary commensurate with experience and expertise.
  • Incentives: Additional bonuses for exceptional performance.
  • Work-Life Balance: Flexible hours with a 37-hour workweek.
  • Generous Leave: 25 days of vacation plus public holidays.
  • Life Assurance: Coverage at six times your annual salary.
  • Pension Plan: Contributions matched up to 5%.
  • Income Security: Available after three years of service.
  • Financial Guidance: Access to independent financial advisory services.

Thank you for considering this opportunity, which is being advertised by Siamo Recruitment, acting as an employment agency.