Customer Support Operations Supervisor
4 weeks ago
Contract Type: Fixed-term contract (12 months)
Salary: £25,000 plus a 5% bonus (pro rata)
Work Arrangement: Hybrid model; 2 days remote and 3 days in-office
Benefits:
- Pension scheme with contributions up to 15%
- Employee vehicle program
- Gym membership options
- Generous holiday entitlement ranging from 25 to 30 days based on tenure
- Enhanced parental leave policies
Working Hours:
Monday to Friday, 37.5 hours per week, with flexibility required between 8 AM and 6 PM.
Dynamite Recruitment is excited to announce an opportunity for an experienced Customer Service Operations Supervisor to join our team.
This role encompasses a diverse range of responsibilities, with approximately 80% of inquiries handled via email and the remaining 20% through phone communication. Each inquiry presents a unique challenge.
Key Responsibilities:
- Assist clients with various inquiries through email and phone
- Manage relationships with business clients
- Address and resolve complaints as necessary
- Coordinate with third-party vendors and internal teams to facilitate customer inquiries
Qualifications:
- Prior experience in a telephone-based customer service role is preferred
- Proficient in Microsoft Office Suite, especially Excel and Outlook
If you believe this role aligns with your skills and experience, we encourage you to reach out for further details.
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