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Customer Advocacy Manager

2 months ago


Birmingham, Birmingham, United Kingdom Autodesk Full time

Role Overview:

The Customer Advocacy Manager position at Autodesk is a key role in driving customer success and shaping the future of manufacturing technology.

Key Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with Fusion Manufacturing customers to drive adoption of new technology and workflows.
  • Feedback and Validation: Provide customer feedback to the development team and validate manufacturing capabilities to ensure seamless integration.
  • Collaboration and Certification: Collaborate with subject matter experts and technology centers to certify end-to-end workflows and ensure successful implementation.
  • Technology Rollout: Roll out new technology to customers, partners, and internally across Autodesk, ensuring a smooth transition and maximum adoption.

Requirements:

  • Manufacturing Experience: 2+ years of experience in a manufacturing role with relevant qualifications and a strong understanding of CAM software.
  • Technical Proficiency: Proficiency in CAM software, preferably Autodesk Fusion, with a strong ability to communicate technical concepts to non-technical stakeholders.
  • Communication and Presentation: Strong communication and presentation skills with a customer-centric focus, able to effectively engage with customers and internal stakeholders.
  • Travel Requirements: Willingness to travel internationally as needed to support customer engagement and technology rollout.

About Autodesk:

Company Overview: Autodesk is a leading company in smart product development, providing transformative software solutions that shape the world and drive innovation.

Culture and Values: Our culture values diversity, belonging, and a commitment to building a better future for all, with a strong focus on equity and inclusivity.

Compensation and Benefits: Competitive compensation package based on experience and location, including bonuses, commissions, stock grants, and comprehensive benefits.